AXLR8 are migrating users to new interfaces to reduce training and make the system quicker and easier to use. Simple lists of proposals and clients have clicks through to more details if desired. Adding new propsals uses a step-by-step wizard approach that even the world’s greatest technophobe will embrace!
These announcements (and see here) are part of the product roadmap which started nearly 20 years ago and will continue with many interfaces to external lenders and other information sources.
Well, last day for us all in the office is Wednesday. On Thursday two or three people will be physically located at the office.
From Friday we’ll have just one or two people to handle the calls and everyone else will be working from home. We have the switcboard functionality to connect you to staff working at home. However, please take into account that such a connection uses two landlines as VoIP call quality is often not as good. Therefore, it quickly uses up our landlines. We need land line quality because so many people working at home are using mobiles with a wide range of cell signal quality.
So, please email support@ unless you feel it warrants a call. We are always delighted to chat. However, remember, we have to authenticate you before we can give out any information about your company’s system so please be prepared to provide a cell phone number on your company email to help us recognise your call and be prepared to share your screen. Please note, as ever, our support team may not change your user account permissions. A senior Super User must grant and change any of your permissions.
Please try to return emails with the support ticket reference in the subject line as it speeds things up.
AXLR8 has been spending the last three years updating and improving the AXLR8 User Experience (UX). Many parts of the system are now being systematically added and seamlessly replacing exisiting client systems.
Field staffing apps have been evolving for a while and are now customised to your company and also have all the functionality you would expect from AXLR8’s comprehensive staffing agency systems.
The staffing systems internal HQ Admin wokflows are being improved, functon by function, starting with the recruitment team using AXLR8 applicant tracking systems.
AXLR8 Dashboards are built internally at clients with knowledgeable accredited AXLR8 Super Users now. They can be built and placed any where in the system but the most popular place is the opening page with a management overview.
AXLR8 are growing in the commercial finance and loan management systems markets as a direct result of improving user interfaces.
AXLR8 is updating the Information Request Management and Information Asset Register systems in use across central and local government and NHS.
AXLR8 have been delivering Apps on all major operating environments for seeral years for our clients to replace and complement our web apps and web portals.
The above maintenance app is a simple “see snap send” reporting mechanism as well as containing all the information requied for service, installation and other equipment management tasks for an engineer.
The comprehensive AXLR8 Staffing App is simpl for the staff member to use for shift information, work planning availability calendar, pay, expenses, field reporting and surveys (on and off line) updating personal details, Chat mechanism, proof of attendance and so much more. It is used by tens of thousands of staff every day.
Please email firstname.lastname@example.org or call us about your business systems requirement 01344 776500
We have moved most people out of the office to work at home and it all seems to be going very well. Teamviewer, Skype, Join.me, Splicecomm telephone system, VPN, brilliant products, thanks. Google Hangouts, Zoom, there is something for everyone.
AXLR8 clients may completely drop their office and, subject to their security policies, many have found no change in working at home so long as they have a reasonable internet connection.
Conference calls and screenshares between someone’s conservatory and a desk in a spareroom across town and the client’s mobile in a different country operate like a dream. Always a pleasure to hear a dog barking in the background at someone’s house.
Payback for when weekends spent pottering about in the server room getting all the technology working and maintained every few months for years. Helped a client out with his VPN today so one of his people could work at home.
Look around your office and decide if it is really useful or just a vanity structure. Do you have a disconnect between what different people believe can be achieved at home in back and front office functions? It seems from this netimperative article many do. Extending our practical WoH practices this month because of Corona Virus has gone very well for AXLR8.
In the last few weeks we have been reviewing plans for how AXLR8 deals with the evolving Corona virus threat to all our businesses. We have published information for different markets in which we operate, for example, AXLR8 staffing agency clients. Finance and public sector clients have very different challenges.
Isolation: AXLR8 Staff will be working at home a great deal over the next few weeks (March April subject to review).
Your Support Service: we have a great team of client facing sales and support consultants who have the expertise to deal with any queries. There may be absences (e.g. sickness or care of dependants). However, our sophisticated internal systems mean they can work from anywhere.
Business meetings: kept to a minimum and mostly avoiding crowded transport. There will be an increase in online screensharing which is mostly accepted by clients with the exception of parts of the public sector.
Security of cashflow: AXLR8 will maintain a portfolio of markets rather than consolidate into a few because it is not yet clear if our survival and future cashflow requirements will be better met by, say, public sector or finance clients.
Supply chain security: AXLR8 have a portfolio of data centre suppliers with a wide geographical and commercial spread.
External expert services are hugely valued and the loyalty is two way. However, neither our business nor their services are irreplaceable.
Hiring has been temporarily frozen and budgets tightened “for a rainy day”.
Key people: internal knowledge is shared and expertise overlaps. However, there would be delayed developments in the event that a key person was absent for any reason.
Development resources We ask clients and partners to understand that any developments – especially bespoke designs – will be a little slower than normal. Software development normally follows the axiom: “More haste. Less speed”. We will use the right programmers for each change and resulting version control and testing. If experience is our guide, there are no short cuts. This is your mission critical software.
Bug fixes should be attended to quickly and in the event of sever problems, as ever, other tasks are dropped to start disaster recovery immediately.
Financial stability Frankly, our balance sheet will be adversely affected this FY (to March 31st, 2020). We have invested heavily in new functionality and the new look and feel of our systems. That would have been fine but for some unexpected recent client liquidations in one of our markets. However, AXLR8 has no debt except normal payroll and monthly service outgoings for our low overheads. We are in a strong position to come out of this period stronger than competitors. Many of those will be extending their funding lines and we believe that some of our rivals are already over-extended and will fail leaving the clients that rely upon their systems in a difficult position.
A watching brief is being kept on competitors of our clients entering liquidation to alert our clients so they can pick up the clients and, hopefully, the business from those clients. The business health of our clients is always paramount for us but now is time where we need to add as much value as possible.
AXLR8 are a low risk, no debt company with a creative, hard-working team. (Boring is looking pretty cool right now). Our main duty to our clients is to be reliable, stay in business and keep your SaaS systems and support services running.
Our experienced management team have been through some rocky seas in the past including deep recessions. AXLR8 are determined to come out of this stronger. We also expect this is not the last pandemic we see as our connected planet becomes a village.
We have put on a second training course in March on 24th and 25th. So, don’t worry if you missed out the 10th & 11th dates. The Easter one is also full (April 14th &15th). You can see other future dates here
Security is only going to get stronger in the world of business applications.
Therefore, some of your legitimate users will face occasional barriers to accessing your business applications including the one you have purchased from AXLR8.
Assuming they are legitimate users, the quick solutions you can try are as follows.
Common user issue
What to do about it
Forgot password (includes typing the wrong case e.g. “ABCD1234” instead of “AbCd1234”)
They should go through the password reset process. It sends them a temporary login and instructions on how to create a new secure password. A Super User can also kick off this password reset process.
Too many false login attempts
The users account will be disabled. A Super User needs to go to their User Admin area, select that user and take their account from the “disabled” to the “active” list. Don’t forget to check they are still legitimate users!
Not received password reset email
The email with the reset password instructions has probably gone into their spam folder.* The user must check their spam folder, retrieve the mail and follow the instructions.
User forgot login name (includes typing it wrong such as “JOHN SMITH” when it is actually “JOHNSMITH” without a space)
They can use the user name reminder process. You can send them the correct user name and explain the importance of typing it exactly.
*If all go to spam, then your DKIM and SPF records a may not be set up correctly and you may need to ask assistance of whoever manages your DNS. AXLR8 can re-supply the correct values for these.
The above should solve it (and probably similar problems from any system you may use, from any supplier). If not, one of your company’s AXLR8 Super Users should follow the steps in the link below with your user (client, field staff, etc.) in order to resolve the matter.
Detailed help notes
For more detailed instructions about how to troubleshoot problems when users cannot log in, please click here.
AXLR8 Support will be working on a skeleton staff over the Christmas and New Year Holiday period. We are in on Monday 23rd and on Christmas Eve (till lunch time) as well as 27th (till around 3pm), 30th and 31st December.
Emails are being answered where necessary as they arrive. For urgent issues, clients operating over that period will have access to a director’s phone number.
Text messaging is ever more used by companies to remind or alert people and organise activities quickly. It is more effective and faster than email.
The reason for this price reduction is the multi-million volumes now purchased by the AXLR8’s “buying club” of clients. Also, to a lesser extent, we reduced administration with small price rises for buyers of lower volumes that cause proportionately more admin. Prices now start at under 2p/unit for our very high volume clients. Very low volume clients buying 1000 occasionally for example pay more than four times that cost per unit but have a low entry point, a low MoQ (1000 for £85 plus VAT to cover admin) and “pay as you go” preference.
Most commonly, staffing agencies or businesses that need to alert clients or others to events, buy 10k units as “stock” for their AXLR8 Text Tank. The price for 10k texts if you are a buying club subscriber is £294 plus VAT from 1st December 2019 (instead of £323 plus VAT till end November 2019). Partly this is achieved by reducing admin costs. The minimum order quantity (MOQ) is 10k for these prices. This has a couple of implications. First, you are less likely to run out and secondly, we suggest you change your low units alert levels to 3000 and 1000 minimum reminder level so you have enough time to order a top up. You can log in to https://sms.axlr8.com to change these parameters and see the level of texts in your tank as well as many other facilities.
Hopefully , you will join other clients who are using AXLR8 apps for iPhones and Android devices so that AXLR8 Chat to reduce messaging conversation costs further.
Tactical instructions for mobile workers
Tracked assets moved to unexpected locations (usually outside geofence)
Security alerts for night guarding
Stock replenishment in FMCG, warehouses or medical supplies
Informing BSL translators of work opportuities
Power cut alert as UPS kicks in
Refrigerated goods below a pre-set temperature
Alerting staff to new work shifts you need to fill
Staff booking confirmations
Surveys for clients and staff
work completion or pre-ordered item availability
and may more
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