Security is only going to get stronger in the world of business applications.
Therefore, some of your legitimate users will face occasional barriers to accessing your business applications including the one you have purchased from AXLR8.
Assuming they are legitimate users, the quick solutions you can try are as follows.
Common user issue
What to do about it
Forgot password (includes typing the wrong case e.g. “ABCD1234” instead of “AbCd1234”)
They should go through the password reset process. It sends them a temporary login and instructions on how to create a new secure password. A Super User can also kick off this password reset process.
Too many false login attempts
The users account will be disabled. A Super User needs to go to their User Admin area, select that user and take their account from the “disabled” to the “active” list. Don’t forget to check they are still legitimate users!
Not received password reset email
The email with the reset password instructions has probably gone into their spam folder.* The user must check their spam folder, retrieve the mail and follow the instructions.
User forgot login name (includes typing it wrong such as “JOHN SMITH” when it is actually “JOHNSMITH” without a space)
They can use the user name reminder process. You can send them the correct user name and explain the importance of typing it exactly.
*If all go to spam, then your DKIM and SPF records a may not be set up correctly and you may need to ask assistance of whoever manages your DNS. AXLR8 can re-supply the correct values for these.
The above should solve it (and probably similar problems from any system you may use, from any supplier). If not, one of your company’s AXLR8 Super Users should follow the steps in the link below with your user (client, field staff, etc.) in order to resolve the matter.
Detailed help notes
For more detailed instructions about how to troubleshoot problems when users cannot log in, please click here.
Text messaging is ever more used by companies to remind or alert people and organise activities quickly. It is more effective and faster than email.
The reason for this price reduction is the multi-million volumes now purchased by the AXLR8’s “buying club” of clients. Also, to a lesser extent, we reduced administration with small price rises for buyers of lower volumes that cause proportionately more admin. Prices now start at under 2p/unit for our very high volume clients. Very low volume clients buying 1000 occasionally for example pay more than four times that cost per unit but have a low entry point, a low MoQ (1000 for £85 plus VAT to cover admin) and “pay as you go” preference.
Most commonly, staffing agencies or businesses that need to alert clients or others to events, buy 10k units as “stock” for their AXLR8 Text Tank. The price for 10k texts if you are a buying club subscriber is £294 plus VAT from 1st December 2019 (instead of £323 plus VAT till end November 2019). Partly this is achieved by reducing admin costs. The minimum order quantity (MOQ) is 10k for these prices. This has a couple of implications. First, you are less likely to run out and secondly, we suggest you change your low units alert levels to 3000 and 1000 minimum reminder level so you have enough time to order a top up. You can log in to https://sms.axlr8.com to change these parameters and see the level of texts in your tank as well as many other facilities.
Hopefully , you will join other clients who are using AXLR8 apps for iPhones and Android devices so that AXLR8 Chat to reduce messaging conversation costs further.
Tactical instructions for mobile workers
Tracked assets moved to unexpected locations (usually outside geofence)
Security alerts for night guarding
Stock replenishment in FMCG, warehouses or medical supplies
Informing BSL translators of work opportuities
Power cut alert as UPS kicks in
Refrigerated goods below a pre-set temperature
Alerting staff to new work shifts you need to fill
We are delighted to have completed the work on the new expanded theatre auditorium seating plan for Wokingham Theatre’s seat booking system. We met this morning and set the new bigger seating configuration live for September bookings.
Well done Wokingham Theatre! You could probably double the seat numbers and still sell out every performance!
Everyone at AXLR8 has enjoyed working for you over the years and seeing the club grow and, not least, the many wonderful perfomances we have attended.
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