AXLR8 will be running a free series of training courses for the Public Sector covering the AXLR8 IRM (Information Request Manager) system for FOI, SAR, Reviews and Appeals and Complaints.

We hope you will find these workshops as useful as AXLR8’s commercial clients did in September’s very successful series for their industries.

The 12 sessions will run at 12:30 on Wednesdays from November 10th, 2021 to February 16th, 2022.

We run all our sessions over Zoom because of the quality of presentation and reliability. However, the feedback is that this is not possible for most public sector sites. Therefore, we will run it over MS Teams. Please be patient in the first couple of sessions whilst we find our feet using this as a webinar medium.

The agenda for the training sessions are as follows:

Day	Title	Agenda	Aimed at	Date
1	Introduction – overview and definitions	Workflow supported definitions list management of an IR	Users	10th November
2	Workflow KPIs	Dashboards, tracking IRs.	Users	17th November
3	Logging a request	Request creation, auto creation, adding notes, adding documents	Users	24th November
4	IRs and activities (tasks)	Activities required to achieve the response to the IR.	Users	1st December
5	Progress tracking	The calendar: Bank holidays, FOIs and SARs. Public and private notes and documents. Alerts, triggers and expediting weekend, working days and holidays.	Users	8th December
6	Information request manager portal	Access rules, applicant blind, reports, documents and updating progress.	Users	15th December
7	Reviews and appeals	Reviews, appeals, timescales & audit. How to read audit trails, notes, history and mail attach.	Users	12th January
8	Public disclosure log	Preparation and clean up, notes, documents, privacy. API for web presentation.	SuperUsers	19th January
9	Super user functions 1	Data cleaning and retention, keeping your data clean, removing duplicates, DPIA and information asset register.	SuperUsers	26th January
10	Super user functions 2	Drop down menus, lookups, labels	SuperUsers	2nd February
11	Super user functions 3	Report builder	SuperUsers	9th February
12	Super user functions 4	Creating new user accounts, granting and revoking access rights.	SuperUsers	16th February

For more information on our Information Compliance Systems: http://www.requesttracker.co.uk/

There is a power problem in our area.

Telephones

The phones will still work. We have configured the RingCentral system to receive calls on selected mobiles. Client calls should be dealt with but we may be a little terse with incoming cold sales calls today.

Support Email

We will forward Support to a temporary mail box which will be monitored. So, you may receive an error message from our office server but the support email will get to the team. Some will be working at home.

Timecales

SSEN are working on it and will keep us updated. The local socials are going bonkers. Lights flickering occasionally everywhere.

Prevention

Hopefully, the problem will only last a few hours. Although we have large UPS storage, we will be looking for bigger reserve supplies for the office.

On 30th September, a team of us from AXLR8 went to our first trade show since lockdown. It was very professionally organised and run.

Great to meet up with so many clients and other potential technical and business collaborators.

The resilient commercial finance market is alive and kicking!

To learn more about how AXLR8 help your finance broker find more clients and process proposals quickly and easily, please contact us at 01344 776500 or send us an email.