AXLR8 average retention (customer life time) is 7 years and 295 days. It is brought down by new signings this month but increased by clients who have been with us more than 25 years. We only entered some markets in the last 5 years.

With a more competitive world and oversupply in every market, AXLR8 are very proud of our client retention record of nearly 8 years.

Reasons for leaving

With such a long time in business and world affairs changing, you can imagine that retirement, change of business, Covid, liquidation and change of personnel all removed clients from the list.
Competitor loss is an occasional shock. We always remember that clients have other options! It sharpens us up! Product competitiveness rises and falls compared to competitors over the years. One minute we are overtaken with some new competitive features, the next, we are overtaking them again! We plough all our profits into new feaures and better customer service after a small retention for business continuity.

Systems

For more information about what systems AXLR8 sell, please visit:

Product	Website	Description
Staffing	https://staffing.axlr8.com	Extensive staff agency management from job applicants and vetting through to deployment, time and attendance and finances
Information Governance	www.requesttracker.co.uk	Management system for Information Governance Teams in public sector.
Trigaware	www.trigaware.com	Scans your data and sends intelligent correspondence and alerts/reminders to expedite processes.
Finance Broker	www.loanmatrix.co.uk	Commercial Finance Broker PMS
MessageStore	www.messagestore.co.uk	Links emails to clients and tickets, events, etc. automatically.

Thank you!

We really appreciate the long term client relationships and thank customers every day for their business and for their contined recommendations.